At FloralPreserve, we are committed to providing you with the best possible shopping experience. While we take great care to ensure the quality of our products and orders, we understand that issues may occasionally arise. Please review our Returns & Exchanges Policy below for details on how we handle such situations.

Returns and Refunds Unfortunately, we are not able to accept returns or provide refunds for items purchased through our website. This policy is in place to maintain the freshness and integrity of our products and to prevent any potential hygiene concerns.

Order Issues In the rare event that there is a problem with your order, such as receiving the wrong item, a damaged product, or an issue related to product quality, please do not hesitate to contact us at hello@floralpreserve.com. We take such matters seriously and will do our utmost to resolve them promptly and to your satisfaction.

Contact Us To ensure the quickest resolution of any issue, please include the following information when reaching out to our customer support team:

1. Your full name and contact information.
2. Your order number.
3. A clear and detailed description of the issue you're experiencing.

Our dedicated customer support team will get back to you as soon as possible to assist with your concern.

Cancellations We do not accept order cancellations once an order has been placed. Please review your order carefully before finalizing your purchase.

Feedback We value your feedback and appreciate your business. If you have any suggestions or comments that could help us improve our products or services, please feel free to share them with us at hello@floralpreserve.com.

Changes to This Policy FloralPreserve reserves the right to modify or update this Returns & Exchanges Policy at any time. Any changes to this policy will be posted on our website, and the date of the last update will be revised accordingly.

By shopping with us, you acknowledge and agree to abide by the terms and conditions outlined in this Returns & Exchanges Policy.

Thank you for choosing The Floral Preserve. We look forward to serving you and providing you with the best possible floral arrangements and products.